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For any organisation in today’s world, job satisfaction and employee engagement are important factors to attract and retain competent people besides having a positive impact on employee productivity and motivation. Besides, employers who fail to ensure this face the risk of losing their highly talented employees to competition.

On the other hand, the organisation which undertakes efforts on a consistent basis to maximise the potential, creative abilities and talent of its employees, is able to create a competitive advantage for itself by the resulting workforce consisting of happy, satisfied and motivated people. Such employers are able to survive the ever changing and challenging global business environment.

Corporate coaching has emerged as an effective tool in improving job satisfaction levels at the workplace as reflected by the 2001 Manchester study where 61% of respondents reported higher job satisfaction after undergoing coaching for a period of just 6 months to 1 year. In the same study, the participants considered having achieved 73% of the goals very effectively. Effective goal achievement instills a feeling of accomplishment in people and they develop more confidence in their abilities which boosts their motivation levels.

I may be a little biased, but I am still surprised on a regular basis in calling on businesses that have, shall we say, a less than professional way in which their employees answer the phone. We have all experienced it, you catch someone on an ‘off’ day, or the person who answers is reading from an all-too-obvious script; or worse yet, you get stuck in the dreaded voice-prompt menu when all you want is a live person.

As consumers and business professionals, we simply want a polite, sincere and helpful ‘live’ voice on the other end of the line to help us conduct the business at hand. Why is that so often not the case?

What I don’t think many businesses realize is how their phone etiquette can have a significant negative impact on revenue over time. Almost all companies, big and small, have an established phone answering procedure and voice-mail system. The issue is, they do not review this on a regular basis and do not explore options in this area that can separate them from the crowd and create revenue generating opportunities.

Most employees in today’s belt-tightening economy have more responsibilities and fewer resources than ever, including the office managers and secretaries who are often tasked with phone duties during normal business hours. The result? A lot more opportunities for your prospects and clients to have a negative experience with your company

Catastrophes happen on a daily basis, and all companies must have a plan in place to stay in business. You might be new, with just a few months under your belt and having invested your life savings to pursue your entrepreneurial dream. Or possibly you are a well-established, extremely successful business owner. Either scenario, and all those in between, could destroy your business in seconds. A fire, earthquake, tornado or other disaster can and does happen.

Are you prepared? The Institute for Business and Home Safety states that when disasters force businesses to shut down, 25% will never reopen. So how do you keep your business afloat if you become a victim of a disaster?

A business continuity plan is essential. The Houston Area Research Center cites these statistics in support of the investment of time and money into creating a plan:

• 35 – 40 percent of businesses disrupted by a disaster without a continuity plan never reopen.
• The 5-year average of U.S. disaster losses is $2.5 billion (pre Katrina).
• Every dollar spent on disaster preparedness saves $7 in recovering disaster related economic losses.

Your ability to reopen quickly is imperative. The sooner you are back in business, the less you’ll suffer from lost revenues. Customers will be retained because they are aware you’re down time will be minimal. And, extremely important, are your employees. As a business owner, you’ll want to get them all back to work so they and their families don’t experience a financial hardship.